Some products cannot be returned or refunded due to their format or condition requirements. Here’s a clear guide so you know what to expect.
1. Digital Products (Final Sale)
The following cannot be returned or refunded:
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PDF patterns
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Digital books
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Video classes
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All downloadable products
Once downloaded, digital items are final sale.
If you purchased a digital item by mistake, contact us — we’ll review the situation case-by-case.
2. Physical Items That Are Non-Returnable
These items cannot be returned:
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Books
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Patterns
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Magazines
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Subscription products
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Sale items
These items are final sale and are not eligible for refunds or exchanges unless defective.
3. Why Digital Products Cannot Be Returned
Digital files cannot be “returned” after download.
Once a PDF or video is delivered, access cannot be revoked, so refunds are not possible.
4. Having Trouble Finding Your Digital Downloads?
You may have:
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Used a different email
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Multiple GE Designs accounts
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Already downloaded the file
See:
👉 How to Access Your Digital Downloads
👉 You May Have More Than One GE Designs Account
5. Need Help?
We’re happy to assist.
(952) 361-9772