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Find your package fast. Enter your order number to track shipment updates, delivery status, and any exceptions
Track Your Order
Where to Find Tracking in Your Account
My Package Says Delivered But It Isn’t Here
Tracking Shows “Label Created” — What It Means
4 articles
Need to change items, switch fabric options, fix your address, or cancel your oder before it ships? Start here!
Change My Shipping Address (Before Shipment)
Cancel My Order (Full or Partial)
Change or Cancel My Order (Before It Ships)
Change My Items (Fabric, Color, Kit Choices)
My Order Already Shipped — What Are My Options?
5 articles
How preorders and Virtual Retreats work, what's included, release timelines, shipping updates, and how to switch sessions.
Preorder Statuses – Shipping Dates & Updates
How GE Designs Preorders Work (Shipping, Delays & Expectations)
How to Change Your Retreat Session or Fabric Box
What Is a Virtual Retreat? (1-Day & 3-Day Retreats Explained)
What Are Reservations? How GE Designs Reservations Work
5 articles
How to start a return, what items qualify, and step-by-step instructions for exchanges.
GE Designs Return Policy (30 Days)
How to Start a Return
Exchanges for Damaged or Wrong Items
Digital Downloads & Non-Returnable Items
4 articles
Tutorials, pattern corrections, troubleshooting, and quilting resources from us!
Where to Find Quilting Tutorials & Free Videos
Which Stripology Ruler Should I Buy?
How to Download, Save & Open Your PDF Patterns
Color Help & Fabric Substitutions
Do You Offer Continuous Cuts? (How GE Designs Cuts Fabric)
7 articles
Help with accessing your account and password resets.
How to Log In to Your GE Designs Account
How to Sign In Using the 6-Digit Code
Where to Find Your Order History
How to Update Your Account Information (Email & Address)
How to Redeem GEasy Rewards Points (and How Not to Lose Points)
6 articles
How to find and download your digital patterns, classes, and files. Help for locating missing downloads, fixing access issues, and understanding expiration limits
How to Find and Download Your Digital Content
You May Have More Than One GE Designs Account
Ran Out of Downloads? Here’s How to Fix It
Digital Product Refund & Exchange Policy
How to Access Digital Content: Step-by-Step Video Tutorial
5 articles
Get in touch with the GE Designs team. Find our email, phone number, business hours, and the best way to reach us for order help, product questions, or digital support.
1 article
How Goody's subscription clubs work — Color, Bundle, Lil' Bundle, Shades, and Wideback. Pricing, shipping schedules, what's included, and how to manage your subscription.
What Is Goody's Color Club?
Why Choose Goody's Color Club?
What Is Goody's Lil' Bundle Club?
Why Goody's Lil' Bundles?
What Is Goody's Shades Club?
8 articles
How shipping works at GE Designs, including the Fill-A-Box (FAB) program that lets you combine orders into one flat-rate shipment.
What Is a Small FAB Box?
How Does a Small FAB Box Work?
What Is a Large FAB Box?
How Does a Large FAB Box Work?
4 articles
GE Designs programs, services, and brand resources including GEasy Longarm Services, our YouTube channel and live shows, and official merchandise.
Subscribe to GE Designs on YouTube for Weekly Live Shows & Quilting Tutorials
Shop Official Mr. HP Merchandise & Apparel
GEasy Longarm Services: How the Process Works
3 articles