Returns & Exchanges

GE Designs Return Policy (30 Days)

We want you to love everything you purchase from GE Designs. If something isn’t right, we’re here to help. Our return policy lasts 30 days from the date of purchase. Returns must be approved by our team before sending anything back. 1. What Can Be Returned To be eligible for a return: - Item must be unused - Item must be in original condition - Item must be in original packaging - Return must be requested within 30 days Email us first: help@gequiltdesigns.com We will authorize your return and provide instructions. 2. What Cannot Be Returned Certain items are non-returnable: - Books - Patterns - Magazines - Gift cards - Downloadable digital products (PDFs, books, classes) - Subscription products - Sale items (final sale) These items cannot be refunded. 3. Return Shipping Customers are responsible for paying return shipping costs. - Shipping costs are non-refundable - If a refund is approved, the original shipping cost will be deducted Return address: GE Designs 125 Columbia Court, STE 8 Chaska, MN 55318 Please do not send returns to the manufacturer. 4. Refund Timeline Once your return is received and inspected: - We will email you with approval or rejection - Approved refunds are issued to your original payment method - Banks may take several days to process the refund If you have not received your refund after our confirmation, please: 1. Check your bank or credit card 2. Wait for the financial institution to post the refund 3. Contact us if more than 5 business days have passed 5. Exchanges We only replace items that are defective or damaged. If your item arrived damaged: - Email us at help@gequiltdesigns.com - We will send a prepaid return label if needed - We will replace it with the same item Non-damaged items cannot be exchanged. 6. Recommended for Returns Over $75 For your protection: - Use a trackable service or shipping insurance - We cannot guarantee receipt of returned items Need Help? We’re always here to assist. help@gequiltdesigns.com (952) 361-9772

How to Start a Return

If you need to return an item, we’re here to help. All returns must be authorized by our team before you send anything back. Here’s how to start the process. 1. Email Us First Contact: 📧 help@gequiltdesigns.com Include: - Your full name - Order number - Item(s) you want to return - Reason for return We’ll respond with authorization and instructions. 2. Eligibility Checklist Returns must: - Be within 30 days of purchase - Be unused - Be in original condition - Be in original packaging Must NOT be: - Books, patterns, magazines - Digital downloads - Subscription products - Sale items - Used or opened items 3. Wait for Return Authorization Please do not ship your return until we approve it. Unauthorized returns may not be processed. 4. Ship Your Return Once approved, send your item to: GE Designs 125 Columbia Court, STE 8 Chaska, MN 55318 Customers are responsible for return shipping costs. We strongly recommend: - A trackable shipping service - Insurance for items over $75 5. Refund Processing Once we receive your return: - We inspect the item - We email you with approval or rejection - Approved refunds return to your original payment method - Original shipping fees are non-refundable Need Help? We’re just an email away. 📧 help@gequiltdesigns.com

Exchanges for Damaged or Wrong Items

If your item arrived damaged or you received the wrong item, we’ll make it right. Exchanges are only available for defective, damaged, or incorrect items. 1. When We Offer Exchanges We can exchange an item if: - It arrived damaged - It arrived defective - You received the wrong product We replace it with the same item. 2. When We Cannot Exchange We cannot exchange items that are: - Used or opened - Not in original condition - Non-returnable (books, patterns, downloads, magazines) - Sale items - Items purchased by mistake (these follow standard return rules) 3. How to Request an Exchange Email: 📧 help@gequiltdesigns.com Include: - Full name - Order number - Photo(s) of the issue (if damaged or incorrect) - Description of what happened We’ll respond with next steps. 4. Shipping Costs For damaged or incorrect items: - We cover return shipping (if needed) - We ship the replacement at no cost to you 5. Exchange Timeline After we review your request: - We’ll send return instructions if applicable - Once received/confirmed, we ship your replacement - Delivery time varies depending on location Need Help? We’re always here to assist. help@gequiltdesigns.com (952) 361-9772

Digital Downloads & Non-Returnable Items

Some products cannot be returned or refunded due to their format or condition requirements. Here’s a clear guide so you know what to expect. 1. Digital Products (Final Sale) The following cannot be returned or refunded: - PDF patterns - Digital books - Video classes - All downloadable products Once downloaded, digital items are final sale. If you purchased a digital item by mistake, contact us — we’ll review the situation case-by-case. 2. Physical Items That Are Non-Returnable These items cannot be returned: - Books - Patterns - Magazines - Subscription products - Sale items These items are final sale and are not eligible for refunds or exchanges unless defective. 3. Why Digital Products Cannot Be Returned Digital files cannot be “returned” after download. Once a PDF or video is delivered, access cannot be revoked, so refunds are not possible. 4. Having Trouble Finding Your Digital Downloads? You may have: - Used a different email - Multiple GE Designs accounts - Already downloaded the file See: 👉 How to Access Your Digital Downloads 👉 You May Have More Than One GE Designs Account 5. Need Help? We’re happy to assist. help@gequiltdesigns.com (952) 361-9772