How to Contact GE Designs
📧 help@gequiltdesigns.com
📞 (952) 361-9772
We’re here to help! Whether you have a question about an order, digital downloads, quilting techniques, or an upcoming
retreat, the GE Designs team is just a call or email away.
This guide explains how to reach us, when to call vs. email, and what information to include so we can help you as
quickly as possible.
How to Reach Us
📧 Email Us (Best for Most Questions)
help@gequiltdesigns.com
We aim to answer emails same business day (Monday–Friday).
If you contact us on a weekend or holiday, we’ll reply the next business day.
Use email for:
- Digital download or account issues
- Pattern questions
- Color/fabric help (attach photos!)
- Tracking questions
- Refund requests
- Return/exchange requests
- Non-urgent order changes
- Retreat or club questions
Email is the fastest way to send photos, screenshots, or order details.
📞 Call Us (Best for Urgent Issues)
(952) 361-9772
Phone support is ideal for time-sensitive situations, including:
- Address changes before shipping
- Incorrect item selected (need a quick fix)
- Canceling an order before it leaves the warehouse
- Retreat session changes close to ship day
- Help finding your digital content when you need it immediately
- Damaged or missing items you want resolved fast
If we’re helping another customer, leave a voicemail — we aim to call back same business day.
Business Hours & Response Times
Email:
Monday–Friday — Aim for same business day reply
Weekends/Holidays — Aim for next business day reply
Phone:
Monday–Friday: 8:30-5PM Central Time
(We do not staff phones on weekends or holidays.)
Support Goal:
✔ Same-day first response
✔ Fast, friendly help from real humans
✔ Clear updates when you need them
What Information to Include (Important!)
Sending the right details helps us resolve your request in one message, not several.
For order issues:
- Your full name
- The email used at checkout
- Order number
- What needs to be changed or corrected
For damaged/wrong items:
- Photo of the damage
- Photo of packaging
- A clear description of the issue
For digital download issues:
- The email(s) you may have used
- Screenshot of what you’re seeing
- Product name you’re looking for
For color/fabric help:
- Photos of your fabric pull
- The pattern you’re making
Before Contacting Us — Quick Answers Are in the Support Hub
Many questions can be solved instantly:
- Track Your Order
- Change or Cancel an Order
- Access Digital Content
- Find PDF Downloads
- Preorder & Retreat Status
- Stripology Ruler Help
👉 Visit the GE Designs Support Hub
Need Help Now? We’re Ready.
📧 help@gequiltdesigns.com
📞 (952) 361-9772
We’re always here to make sure you’re taken care of quickly and kindly.