📧 help@gequiltdesigns.com

📞 (952) 361-9772

We’re here to help! Whether you have a question about an order, digital downloads, quilting techniques, or an upcoming retreat, the GE Designs team is just a call or email away.

This guide explains how to reach us, when to call vs. email, and what information to include so we can help you as quickly as possible.

How to Reach Us

📧 Email Us (Best for Most Questions)

help@gequiltdesigns.com

We aim to answer emails same business day (Monday–Friday).

If you contact us on a weekend or holiday, we’ll reply the next business day.

Use email for:

Digital download or account issues
Pattern questions
Color/fabric help (attach photos!)
Tracking questions
Refund requests
Return/exchange requests
Non-urgent order changes
Retreat or club questions

Email is the fastest way to send photos, screenshots, or order details.

📞 Call Us (Best for Urgent Issues)

(952) 361-9772

Phone support is ideal for time-sensitive situations, including:

Address changes before shipping
Incorrect item selected (need a quick fix)
Canceling an order before it leaves the warehouse
Retreat session changes close to ship day
Help finding your digital content when you need it immediately
Damaged or missing items you want resolved fast

If we’re helping another customer, leave a voicemail — we aim to call back same business day.

Business Hours & Response Times

Email:

Monday–Friday — Aim for same business day reply

Weekends/Holidays — Aim for next business day reply

Phone:

Monday–Friday: 8:30-5PM Central Time

(We do not staff phones on weekends or holidays.)

Support Goal:

✔ Same-day first response

✔ Fast, friendly help from real humans

✔ Clear updates when you need them

What Information to Include (Important!)

Sending the right details helps us resolve your request in one message, not several.

For order issues:

Your full name
The email used at checkout
Order number
What needs to be changed or corrected

For damaged/wrong items:

Photo of the damage
Photo of packaging
A clear description of the issue

For digital download issues:

The email(s) you may have used
Screenshot of what you’re seeing
Product name you’re looking for

For color/fabric help:

Photos of your fabric pull
The pattern you’re making

Before Contacting Us — Quick Answers Are in the Support Hub

Many questions can be solved instantly:

Track Your Order
Change or Cancel an Order
Access Digital Content
Find PDF Downloads
Preorder & Retreat Status
Stripology Ruler Help

👉 Visit the GE Designs Support Hub

Need Help Now? We’re Ready.