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Change or Cancel an Order (pre-shipment)

Need to change items, switch fabric options, fix your address, or cancel your oder before it ships? Start here!
5 articles

Change My Shipping Address (Before Shipment)

If you mistyped your address or recently moved, we can update your shipping address as long as your order has not entered fulfillment. 1. When We CAN Change Your Address Address changes are possible if: - Your order is still “Unfulfilled” - No shipping label has been created - Preorder or retreat box preparation has not started We move fast, so please contact us quickly. 2. When We CANNOT Change Your Address We cannot update the address if: - A label has already been printed - The order has shipped 3. How to Request an Address Change Email us at: help@gequiltdesigns.com Include: - Full Name - Order Number - Correct Shipping Address We’ll update it if still possible. 4. If Your Order Already Shipped FedEx may allow delivery instructions or rerouting. Try: 👉 Following these instructions from FedEx If FedEx cannot reroute, the package will deliver to the original address. Once returned or delivered, we can help with next steps. See: 👉 My Order Already Shipped — What Are My Options? 5. Updating Your Saved Address To update your default address for future orders: 👉 How to Update Your Email, or Address

Last updated on Nov 14, 2025

Cancel My Order (Full or Partial)

We understand that plans change. You can request an order cancellation before your order enters fulfillment. Please contact us as soon as possible — we ship quickly. 1. When You CAN Cancel an Order Cancellations are possible if: - Your order is still “Unfulfilled” - No shipping label has been created - Digital items have not been downloaded - Preorder/retreat box prep has not started Partial cancellations are allowed depending on item availability. 2. When You CANNOT Cancel an Order We cannot cancel if: - Your order has a shipping label - The order has shipped - A digital product has been downloaded (final sale) - Your retreat box is already in production - Fabric cutting has begun for retreat boxes or kits 3. How to Request a Cancellation Email: 📧 help@gequiltdesigns.com Include: - Full Name - Order Number - Items to cancel (full or partial) We’ll confirm if cancellation is still possible. 4. Refund Policy Summary Per our return policy: - Refunds are issued to your original payment method - Original shipping fees are non-refundable - Digital downloads, patterns, books, and subscription products are non-refundable - Sale items cannot be refunded - Returns require authorization before shipping anything back 5. Already Shipped? See: 👉 My Order Already Shipped — What Are My Options?

Last updated on Nov 14, 2025

Change or Cancel My Order (Before It Ships)

We ship orders very quickly — often the same day — so please contact us as soon as possible if you need to change or cancel your order. Changes are only possible before your order enters fulfillment (before a shipping label is created). 1. What You CAN Change Before Shipment - Shipping address - Item or variant (fabric choice, color, pattern, kit, etc.) - Quantity - Remove an item - Cancel the full order - Split an order (fees may apply) 2. What You CANNOT Change Once It’s in Fulfillment Once your order has a shipping label created or is picked by our warehouse team: - Item changes are no longer possible - Address cannot be changed - Orders cannot be canceled - Orders cannot be combined or split At that point, it must ship — but you still have options after delivery (see below). 3. How to Request a Change or Cancellation Email us at: 📧 help@gequiltdesigns.com Please include: - Full Name - Order Number - What you’d like to change or cancel We’ll reply quickly and do our best before your order ships. 4. Digital Product Exceptions Digital products (PDFs, videos, downloadable content) are non-refundable once downloaded. If purchased in error, contact us — we’re happy to help review options. 5. What Happens if My Order Has Already Shipped? See here: 👉 My Order Already Shipped — What Are My Options? 6. Want to Change a Preorder or Retreat Order? Different rules apply for retreat boxes, sessions, and preorder items. Go to: 👉 Change My Preorder or Retreat Order

Last updated on Nov 14, 2025

Change My Items or Variants (Fabric, Color, Kit Choices)

If you accidentally selected the wrong fabric choice, kit color, PDF vs paper pattern, or size, we can help — as long as your order has not entered fulfillment. 1. What You Can Change (Before Shipment) - Fabric box selection - Kit colorway - Pattern format (PDF ↔ paper — if not downloaded) - Size options - Quantity - Removing or swapping items Changes depend on inventory availability. 2. When It’s Too Late to Change Items We cannot make item or variant changes if: - Your order is in fulfillment - A shipping label has been created - A digital file has already been downloaded 3. How to Request a Variant Change Email us at: 📧 help@gequiltdesigns.com Include: - Full Name - Order Number - Item you want to change - Desired replacement variant We’ll check stock and update your order if still possible. 4. Digital Product Reminder Downloadable patterns, books, and class products are final sale once downloaded. 5. For Retreat Session or Fabric Box Changes Use this article: 👉 How to Change Your Retreat Session or Fabric Box

Last updated on Nov 14, 2025

My Order Already Shipped — What Are My Options?

Once your GE Designs order has shipped, it cannot be changed or canceled — but you still have options depending on the situation. 1. If You Need to Change Delivery Instructions FedEx may allow you to: - Hold at a FedEx location - Add delivery instructions - Request a delivery window - Manage porch delivery options Use: 👉 FedEx Help Page 2. If the Order Was Shipped to the Wrong Address If the package has already been handed to a carrier: - We cannot update the address - Carrier may allow reroute depending on location - If they cannot reroute, the package will deliver to the original address Once delivered or returned, we can advise next steps. 3. If You Want to Return the Item After Delivery Your return must follow our return policy: - Must be unused - In original packaging - Request authorization before sending anything back - Books, patterns, magazines, digital downloads, and subscription items are non-returnable - Sale items cannot be refunded 4. If You Received the Wrong Item or It Arrived Damaged Email us and we’ll make it right. For damaged or defective items: - We will provide a prepaid return label - We will exchange for the same item help@gequiltdesigns.com 5. If You Want to Exchange a Non-Damaged Item Exchanges can be made if: - The item is unused - Still in original packaging - You cover return shipping costs

Last updated on Nov 14, 2025