If you need to return an item, we're here to help. All returns must be okayed by our team before you send anything back.
Here's how to start the process.
1. Email Us First
Contact:
Include:
-
Your full name
-
Order number
-
Item(s) you want to return
-
Reason for return
We'll check eligibility and reply with next steps.
2. Eligibility Checklist
Returns must be:
-
Within 30 days of delivery
-
Unused
-
In original packaging and the condition they arrived in
-
For fabric: uncut, unwashed, and folded as it arrived
Returns can't include (unless damaged or defective):
-
Books, patterns, magazines
-
Gift cards
-
Digital downloads, including PDF patterns, e-books, and video classes
-
Subscriptions
-
Sale items
-
Used or opened items
Memberships, retreats, and GE Quilting Escapes trips follow the terms on their own product pages.
3. Wait for Our Okay
Please don't ship your return until we approve it.
Returns sent without our okay may not be processed.
4. Fill Out the Return Request Form
Print the Return Request Form, fill it out, and put it in the box with your item. Include your receipt or order confirmation too.
5. Ship Your Return
Send your item to:
GE Designs Returns
125 Columbia Court N, Ste 8
Chaska, MN 55318
Customers are responsible for return shipping costs, and they're non-refundable.
We strongly recommend:
-
A trackable shipping service
-
Insurance for items over $75
6. Review and Refund
Once your return arrives:
-
We take up to 5 business days to review it
-
We email you either way once the review is done, and tell you why if a return doesn't meet the policy
-
Approved refunds go to your original payment method, minus original shipping
-
Sending an item back doesn't guarantee a refund
Need Help?
We're just an email away.
(952) 361-9772